Mafunso Ofunsidwa Kawirikawiri (FAQ) mu LBank
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Kodi kutsitsa pulogalamuyo pakompyuta kapena pa foni yam'manja ndikofunikira?
Ayi, sikofunikira. Ingolembani fomu yatsamba lakampani kuti mulembetse ndikupanga akaunti yanu.
Kodi Ndimasintha Bwanji Makalata Anga?
Ngati mukufuna kusintha imelo ya akaunti yanu, akaunti yanu iyenera kudutsa chiphaso cha Level 2 kwa masiku osachepera 7, kenako konzani zambiri ndikuzipereka kwa kasitomala:
- Perekani zithunzi zitatu zotsimikizira:
1. Kuwonekera kutsogolo kwa ID khadi / pasipoti (muyenera kusonyeza bwino zaumwini wanu)
2. Khadi la ID / pasipoti kumbuyo
3. Kugwira chizindikiritso / tsamba la chidziwitso cha pasipoti ndi pepala losaina, lembani pa pepala: sinthani bokosi la makalata la xxx kukhala bokosi la makalata la xxx, LBank, lamakono (chaka, mwezi, tsiku), siginecha, chonde onetsetsani kuti zomwe zili pa chithunzi ndi siginecha yanu zikuwonekera bwino. - Chithunzi chojambula chaposachedwa chowonjezera komanso mbiri yakale
- Imelo yanu yatsopano
Mukatumiza pulogalamuyi, kasitomala asintha bokosi la makalata mkati mwa tsiku limodzi logwira ntchito, chonde lezani mtima.
Kuti muteteze akaunti yanu, bokosi la makalata likasinthidwa, ntchito yanu yochotsa sidzakhalapo kwa maola 24 (tsiku limodzi).
Ngati muli ndi vuto lililonse, chonde lemberani imelo yovomerezeka ya LBank: [email protected] , ndipo tidzakupatsani chithandizo chowona mtima, chochezeka, komanso chanthawi yomweyo. Timakulandiraninso kuti mulowe nawo gulu lachingerezi la LBank.info kuti mukambirane nkhani yaposachedwa, (Telegalamu): https://t.me/LBankinfo .
Simungalandire imelo kuchokera ku LBank?
Chonde tsatirani njira zotsatirazi mokoma mtima:
- Chonde tsimikizirani akaunti ya imelo yolembetsedwa ndikuwonetsetsa kuti ndiyolondola.
- Chonde onani chikwatu cha sipamu mumayendedwe a imelo kuti mufufuze imeloyo.
- Imelo yovomerezeka ya LBank mu seva yanu ya imelo.
[email protected]
[email protected]
- Onetsetsani kuti kasitomala wa imelo amagwira ntchito nthawi zonse.
- Ndikofunikira kugwiritsa ntchito maimelo otchuka monga Outlook ndi QQ. (Imelo ya imelo ya Gmail ndiyosavomerezeka)
Panthawi imodzimodziyo, mwalandiridwa kuti mugwirizane ndi gulu la LBank padziko lonse kuti mukambirane zaposachedwapa (Telegram): https://t.me/LBankinfo .
Nthawi yogwira ntchito yamakasitomala pa intaneti: 9:00AM - 21:00PM
Pempho dongosolo: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new
Imelo yovomerezeka: [email protected]
Lowani muakaunti
Momwe mungatengere mawu achinsinsi olowera?
Choyamba, mtundu wa intaneti (mbali ya kompyuta) umatenga mawu achinsinsi, tsatanetsatane ndi motere:1. Dinani [Mwayiwala Achinsinsi] patsamba lolowera kuti mulowetse tsamba lobwezeretsa achinsinsi.
2. Kenako tsatirani masitepe omwe ali patsambalo, lowetsani akaunti yanu ndi mawu anu achinsinsi atsopano, ndipo onetsetsani kuti mawu achinsinsi anu ali ofanana. Lowetsani nambala yanu yotsimikizira Imelo.
3. Mukadina [Chotsatira], makinawo amadumphira patsamba lolowera, kenako kumaliza [kusinthidwa kwa mawu achinsinsi].
Ngati muli ndi vuto lililonse, chonde lemberani imelo yovomerezeka ya [email protected], tidzakhala okondwa kukupatsani ntchito yokhutiritsa kwambiri ndikuthetsa mafunso anu posachedwa. Zikomo kachiwiri chifukwa cha thandizo lanu ndi kumvetsetsa!
Chifukwa chiyani ndidalandira Imelo Yodziwitsidwa Yolowa Paintaneti Yosadziwika?
Chidziwitso Cholowa Muakaunti Chosadziwika ndi njira yotetezera chitetezo cha akaunti. Kuti muteteze chitetezo cha akaunti yanu, CoinEx ikutumizirani imelo [Chidziwitso Cholowa Chosadziwika] mukalowa pachipangizo chatsopano, pamalo atsopano, kapena kuchokera pa adilesi ya IP yatsopano.
Chonde onaninso ngati adilesi ya IP yolowera ndi malo mu imelo ya [Chidziwitso Cholowa Chosadziwika] ndi yanu:
Ngati inde, chonde nyalanyazani imeloyo.
Ngati sichoncho, chonde yambitsaninso mawu achinsinsi olowera kapena kuletsa akaunti yanu ndikutumiza tikiti nthawi yomweyo kuti mupewe kutaya katundu mosayenera.
Tsimikizani
Momwe Mungakhazikitsirenso Kutsimikizika kwa Google?
Case1: Ngati Google Authenticator yanu ikugwira ntchito, mutha kuyisintha kapena kuyimitsa pochita izi:1. Patsamba loyambira, dinani [Mbiri] - [Chitetezo] pakona yakumanja yakumanja.
2. Kuti mulowe m'malo mwa Google Authenticator yanu, dinani [Modify] pafupi ndi [Google Authentication] .
Chonde dziwani kuti mukapanga kusinthaku, kuchotsa ndi kugulitsa P2P kuzimitsa kwa maola 24.
3. Chonde dinani [Next] ngati mudayikapo chotsimikizika cha Google. Chonde ikani Google Authenticator kaye ngati mulibe kale.
4. Pezani pulogalamu ya Google Authenticator. Kuti muwonjezere kiyi yosunga zobwezeretsera yomwe mwasunga kumene, dinani[+] ndikusankha [Lowetsani kiyi yokhazikitsira] . Dinani [Onjezani] .
5. Kuti mutsimikizire kusinthaku, bwererani ku tsamba la LBank ndikulowa pogwiritsa ntchito Google Authenticator yanu yatsopano. Kuti mumalize ntchitoyi, dinani [Kenako] .
Mlandu 2: Chonde lemberani chithandizo chathu chapaintaneti kuti akuthandizeni ngati mwalowa muakaunti yanu ya LBank koma simungathe kupeza Google Authenticator App yanu kapena ikusiya kugwira ntchito.
Mlandu 3: Chonde lemberani chithandizo chathu chapaintaneti kuti akuthandizeni ngati mukulephera kugwiritsa ntchito pulogalamu yanu ya Google Authenticator kapena kulowa muakaunti yanu ya LBank.
Momwe Mungathetsere Vuto la 2FA Code?
Mukalandira uthenga wa "2FA code error" mutalowetsa nambala yanu ya Google Authentication, chonde yesani njira zotsatirazi:
- Gwirizanitsani nthawi pa foni yanu yam'manja (kuti mulunzanitse pulogalamu yanu ya Google Authenticator) ndi kompyuta yanu (kumene mumayesa kulowamo).
- Pitani ku tsamba lolowera LBank ndi mawonekedwe a incognito pa Google Chrome.
- Chotsani msakatuli wanu ndi makeke.
- Yesani kulowa mu LBank App m'malo mwake.
Kodi ndingatani ngati zikuwonetsa "kumanga kwalephera"?
- Onetsetsani kuti mwayika Google Authenticator App.
- Yesani kulunzanitsa nthawi pafoni yanu yam'manja ndi kompyuta yanu.
- Onetsetsani kuti mwalowetsa mawu achinsinsi olondola ndi nambala ya 2FA.
- Onetsetsani kuti tsiku/nthawi ya foni yanu yakhazikitsidwa kukhala "yokha".
Chifukwa chiyani sindingalandire ma SMS Verification Codes?
LBank imasintha mosalekeza kufalitsa kwathu Kutsimikizika kwa SMS kuti muwonjezere luso la ogwiritsa ntchito. Komabe, pali mayiko ndi madera ena omwe sakuthandizidwa pakadali pano.
Ngati simungathe kuyatsa Kutsimikizira kwa SMS, chonde gwiritsani ntchito Google Authentication ngati chitsimikiziro chanu chazinthu ziwiri m'malo mwake. Mutha kulozera ku chitsogozo chotsatirachi: Momwe Mungayatsitsire Google Authentication (2FA) .
Ngati mwayatsa Kutsimikizira kwa SMS, koma simungalandirebe ma SMS, chonde chitani izi:
- Onetsetsani kuti foni yanu yam'manja ili ndi netiweki yabwino.
- Zimitsani mapulogalamu anu oletsa ma virus ndi/kapena firewall ndi/kapena call blocker pa foni yanu zomwe zitha kulepheretsa nambala yathu ya Nambala ya SMS.
- Yambitsaninso foni yanu yam'manja.
- Lumikizanani ndi ntchito zapaintaneti kuti muthandizidwe pamanja.
Depositi
Nditani ngati ndiyika ma tokeni anga ku adilesi yolakwika?
Ngati muyika ma tokeni anu ku adilesi yolakwika pa LBank (mwachitsanzo, mumayika ETH ku adilesi ya DAX pa LBank). Chonde tsatirani malangizo omwe ali pansipa kuti mutenge katundu wanu:1. Yang'anani ngati mukugwirizana ndi zomwe zili pansipa, ngati ndi choncho, katundu wanu sangathe kubwezedwa.
- Adilesi yomwe mwasungitsa kulibe
- Adilesi yomwe mumasungitsa si adilesi ya LBank
- Chizindikiro chomwe mudayika sichinalembedwe pa LBank
- Zina zomwe sizingabwezedwe
Makasitomala a LBank adzagwira ntchito yanu mukangolandira imelo yanu ndikukuyankhani ngati katundu wanu angatengedwe mkati mwa masiku 5 ogwira ntchito. Ngati katundu wanu angabwezedwe, katundu wanu adzasamutsidwa ku akaunti yanu mkati mwa masiku 30 ogwira ntchito, zikomo chifukwa cha kuleza mtima kwanu.
Momwe Mungabwezerenso Dipo la Crypto ndi Tag/Memo Yolakwika Kapena Yosowa?
Kodi tag/memo ndi chiyani ndipo ndichifukwa chiyani ndikufunika kuyiyika ndikayika crypto?
Tagi kapena memo ndi chizindikiritso chapadera chomwe chimaperekedwa ku akaunti iliyonse pozindikira kusungitsa ndikuyika akaunti yoyenera. Mukayika crypto inayake, monga XEM, XLM, XRP, KAVA, LUNA, ATOM, BAND, EOS, BNB, ndi zina zotero, muyenera kuyika chizindikiro kapena memo kuti mulandire mbiri yabwino.
Ndi zochitika ziti zomwe zikuyenera kulandira Tag/Memo Recovery?
- Deposit kumaakaunti a LBank okhala ndi tag/memo yolakwika kapena yosowa;
- Ngati mudalemba adilesi yolakwika kapena tag/memo pakuchotsa kwanu, LBank sikutha kukuthandizani. Chonde lemberani pulatifomu yomwe mukuchokapo kuti akuthandizeni. Katundu wanu akhoza kutayika;
- Deposit ya crypto yomwe yalembedwa kale pa LBank. Ngati ndalama za crypto zomwe mukuyesera kubweza sizinagwiritsidwe ntchito pa LBank, chonde lemberani ntchito yathu yapaintaneti kuti akuthandizeni.
Madipoziti operekedwa ku adilesi yolakwika yolandirira/dipoziti kapena chizindikiro chosalembedwa chomwe chasungidwa?
LBank nthawi zambiri sapereka ntchito yobwezeretsa chizindikiro/ndalama. Komabe, ngati mwataya kwambiri chifukwa cha ma tokeni/ndalama zosungidwa molakwika, LBank ikhoza, mwakufuna kwathu, kukuthandizani kubweza ma tokeni/ndalama zanu. LBank ili ndi njira zambiri zothandizira ogwiritsa ntchito athu kuti apezenso ndalama zomwe adataya. Chonde dziwani kuti kuchira kopambana sikukutsimikiziridwa. Ngati mwakumana ndi izi, chonde kumbukirani kutipatsa izi kuti tikuthandizeni mwachangu:
- Imelo yanu ya akaunti ya LBank
- Dzina lachizindikiro
- Deposit ndalama
- Zogwirizana ndi TxID
Chotsani
Momwe Mungayambitsirenso Ntchito Yochotsa?
Pazifukwa zachitetezo, ntchito yochotsa ikhoza kuyimitsidwa kwakanthawi pazifukwa izi:- Ntchito yochotsa idzayimitsidwa kwa maola 24 mutasintha mawu achinsinsi kapena kuyimitsa kutsimikizika kwa SMS/Google mutalowa.
- Ntchito yochotsa idzayimitsidwa kwa maola 48 mutakhazikitsanso mbiri yanu ya SMS/Google, kutsegula akaunti yanu, kapena kusintha imelo ya akaunti yanu.
Ngati akaunti yanu ili ndi zochitika zachilendo, ntchito yochotsa idzayimitsidwanso kwakanthawi. Chonde lemberani ntchito yathu yapaintaneti.
Kodi Ndingatani Ndikasiya Adilesi Yolakwika?
Mukachotsa ndalama molakwika ku adilesi yolakwika, LBank siyitha kupeza wolandila ndalama zanu ndikukupatsani chithandizo china. Makina athu akamayambitsa njira yochotsera mukangodina [Submit] mukamaliza kutsimikizira zachitetezo.
Kodi ndingatenge bwanji ndalama zomwe zachotsedwa ku adilesi yolakwika?
- Ngati mwatumiza katundu wanu ku adilesi yolakwika molakwika ndipo mukudziwa mwini wake wa adilesiyi, chonde funsani eni ake mwachindunji.
- Ngati katundu wanu adatumizidwa ku adilesi yolakwika papulatifomu ina, chonde lemberani thandizo lamakasitomala a nsanjayo kuti akuthandizeni.
- Ngati mwaiwala kulemba Tag/Memo kuti muchotse, chonde lemberani thandizo lamakasitomala a pulatifomuyo ndikuwapatsa TxID yochotsa.
Chifukwa Chiyani Chiwongoladzanja Changa Sichinafike?
1. Ndachotsa ndalama ku LBank kupita kusinthanitsa / chikwama china, koma sindinalandirebe ndalama zanga. Chifukwa chiyani?
Kusamutsa ndalama kuchokera ku akaunti yanu yakubanki kupita kukusinthana kwina kapena chikwama kumaphatikizapo njira zitatu:
- Pempho lochotsa pa LBank
- Kutsimikizira kwa netiweki ya blockchain
- Kuyika pa nsanja yofananira
Komabe, zitha kutenga nthawi kuti ntchitoyo itsimikizidwe komanso kupitilira apo kuti ndalamazo zilowetsedwe mu chikwama chomwe mukupita. Kuchuluka kwa "zitsimikizo zapaintaneti" zomwe zimafunikira zimasiyanasiyana pama blockchains osiyanasiyana.
Mwachitsanzo:
- A aganiza zochotsa 2 BTC ku LBank kupita ku chikwama chake. Atatsimikizira pempholi, akuyenera kudikirira mpaka LBank ipange ndikuwulutsa zomwe zikuchitika.
- Ntchitoyo ikangopangidwa, A azitha kuwona TxID (ID ya Transaction) patsamba lake la chikwama cha LBank. Pakadali pano, kugulitsako kukuyembekezeka (osatsimikizika) ndipo 2 BTC idzasungidwa kwakanthawi.
- Ngati zonse zikuyenda bwino, ntchitoyo idzatsimikiziridwa ndi intaneti, ndipo A adzalandira BTC mu chikwama chake pambuyo pa zitsimikizo za 2.
- Mu chitsanzo ichi, iye anayenera kuyembekezera 2 zitsimikiziro maukonde mpaka gawo anasonyeza mu chikwama chake, koma kuchuluka zofunika zitsimikiziro zimasiyanasiyana malinga ndi chikwama kapena kusinthanitsa.
Chifukwa cha kuchulukana komwe kungachitike pamanetiweki, pangakhale kuchedwerapo pokonza ntchito yanu. Mutha kugwiritsa ntchito ID ya transaction (TxID) kuti muwone momwe katundu wanu wasamutsidwira pogwiritsa ntchito blockchain explorer . Zindikirani:
- Ngati wofufuza wa blockchain akuwonetsa kuti kugulitsako sikunatsimikizidwe, chonde dikirani kuti ntchito yotsimikizira ithe. Izi zimasiyanasiyana kutengera netiweki ya blockchain.
- Ngati wofufuza wa blockchain akuwonetsa kuti kugulitsako kwatsimikiziridwa kale, zikutanthauza kuti ndalama zanu zatumizidwa bwino ndipo sitingathe kupereka chithandizo china pankhaniyi. Mufunika kulumikizana ndi eni ake/gulu lothandizira la adilesi yomwe mukupita kuti mupeze thandizo lina.
- Ngati TxID sinapangidwe patatha maola 6 mutadina batani lotsimikizira kuchokera mu uthenga wa imelo, chonde lemberani Makasitomala athu kuti akuthandizeni ndikuyika chithunzi cha mbiri yakusiyanitsidwa ndi zomwe zachitika . Chonde onetsetsani kuti mwapereka zambiri pamwambapa kuti Wothandizira Makasitomala akuthandizeni mwachangu.
2. Kodi ndingayang'ane bwanji zomwe zikuchitika pa blockchain?
Lowani muakaunti yanu ya LBank ndikudina [Wallet] - [Spot] - [Mbiri Yogulitsa] kuti muwone mbiri yanu yochotsa ndalama za crypto.
Ngati [Status] ikuwonetsa kuti ntchitoyo ndi "Kukonza", chonde dikirani kuti kutsimikizira kumalizidwe.
Ngati [Status] ikuwonetsa kuti ntchitoyo "Yatha," mutha kuwona zambiri mwa kudina pa.
Kugulitsa
Ndalama Zogulitsa (Kuyambira 14:00 pa Epulo 7 2020, UTC+8)
Ndalama zogulira za ogwiritsa ntchito posinthanitsa ndi ndalama (zidzachotsedwa kuzinthu zomwe zalandilidwa) zidzasinthidwa motere (Kuyambira 14:00 pa Epulo 7, 2020, UTC+8): Wotenga : + 0.1% Wopanga: +
0.1 %
Mukakumana mavuto aliwonse, chonde lemberani maimelo athu ovomerezeka, [email protected] , ndipo tidzakupatsani ntchito yokhutiritsa kwambiri. Zikomo kachiwiri chifukwa cha thandizo lanu ndi kumvetsetsa!
Panthawi imodzimodziyo, mwalandiridwa kuti mugwirizane ndi gulu la LBank padziko lonse kuti mukambirane zaposachedwapa (Telegram): https://t.me/LBankinfo .
Nthawi yogwirira ntchito yamakasitomala pa intaneti: 7 X 24 maola
Ofunsira: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new
Imelo yovomerezeka: [email protected]
Momwe mungamvetsetse tanthauzo la Maker Taker
Kodi Mlengi ndi chiyani?
Wopanga ndi kuyitanitsa koyikidwa pamtengo womwe mumatchula (pansi pa mtengo wamsika mukayika zomwe zikuyembekezera kapena zokwera kuposa mtengo wamsika poyitanitsa). Oda yanu yadzaza. Zochita zoterezi zimatchedwa Mlengi.
Kodi Taker ndi chiyani?
Kutenga dongosolo kumatanthawuza kuyitanitsa pamtengo womwe mwatchula (pali kuphatikizika ndi dongosolo mumndandanda wakuya wamsika). Mukamayitanitsa, mumagulitsa nthawi yomweyo ndi maoda ena pamndandanda wakuzama. Mukugulitsa mwachangu ndi dongosolo mumndandanda wakuzama. Khalidwe limeneli limatchedwa Taker.
Kusiyana Pakati pa Spot Trading ndi Futures Trading
Gawoli likuwonetsa kusiyana kwakukulu pakati pa malonda a Spot ndi malonda a Futures, ndikuyambitsa mfundo zofunika kukuthandizani kuti muwerenge mozama za mgwirizano wam'tsogolo.
Pamsika wam'tsogolo, mitengo pakusinthana 'siyikhazikika' nthawi yomweyo, mosiyana ndi msika wanthawi zonse. M'malo mwake, ma counterparts awiri apanga malonda pa mgwirizano, ndikuthana ndi tsiku lamtsogolo (pamene udindowo udzathetsedwa).
Mfundo yofunika: Chifukwa cha momwe msika wam'tsogolo umawerengera phindu ndi kutayika kosatheka, msika wam'tsogolo sulola amalonda kugula kapena kugulitsa malonda; m'malo mwake, akugula chifaniziro cha mgwirizano wa katundu, zomwe zidzathetsedwa mtsogolomu.
Pali kusiyana kwina pakati pa msika wanthawi zonse wamtsogolo ndi msika wam'tsogolo wachikhalidwe.
Kuti mutsegule malonda atsopano pakusinthana kwamtsogolo, padzakhala macheke a malire motsutsana ndi chikole. Pali mitundu iwiri ya malire:
- Malire Oyambirira: Kuti mutsegule malo atsopano, chikole chanu chiyenera kukhala chachikulu kuposa Malire Oyamba.
- Mphepete mwa Kukonza: Ngati chikole + chanu chopanda phindu ndi kutayika kugwera pansi pa malire anu okonza, mudzathetsedwa. Izi zimabweretsa zilango ndi ndalama zowonjezera. Mutha kudziletsa nokha izi zisanachitike kuti musadzitsekereze.
Dziwani kuti mitengo yam'tsogolo ndi yosiyana ndi mitengo yamisika, chifukwa cha kunyamula komanso kubweza. Monga misika yambiri yam'tsogolo, LBank imagwiritsa ntchito kachitidwe kolimbikitsa msika wam'tsogolo kuti ugwirizane ndi 'mtengo wamtengo' kudzera mumitengo yandalama. Ngakhale kuti izi zidzalimbikitsa kusinthasintha kwa nthawi yaitali kwa mitengo pakati pa malo ndi tsogolo la mgwirizano wa BTC/USDT, pakapita nthawi pangakhale nthawi za kusiyana kwakukulu kwamitengo.
Msika woyamba wamtsogolo, Chicago Mercantile Exchange Group (CME Gulu), imapereka mgwirizano wam'tsogolo. Koma kusinthanitsa kwamakono kukupita ku chitsanzo chosatha cha mgwirizano.
